Troubleshooting Common Login Issues

Sometimes, you might encounter issues logging in. Here's how to address them:

Forgot Password: If you can't remember your password, click the "Forgot Password?" link on the login page. Follow the prompts to reset it, which will typically involve a verification step sent to your registered email or phone.

Can't Receive 2FA Code/Device Approval:

Check your internet connection: Ensure you have a strong Wi-Fi or cellular data signal.

Verify your phone number/email: Make sure the contact information linked to your account is up-to-date and accessible.

Resend code: Look for an option to "Resend Code" on the 2FA screen.

"Need Help?" option: If you're still unable to receive the code or approve the login, look for a "Need Help?" or "Try another method" option on the verification screen. This might allow you to update your phone number or explore alternative verification methods, which may involve additional identity verification steps.

App Not Working as Expected:

Update the app: Ensure you have the latest version of the Robinhood app installed.

Force close and reopen: Close the app completely and then relaunch it.

Restart your device: Turn your phone or computer off and then on again.

Check internet connection: A weak signal can cause app performance issues.

Logging in from a New Device: Robinhood has enhanced security measures for new device logins. You might need to complete additional identity verification steps, such as device approvals, SMS one-time codes, bank verification, a three-point selfie, or a photo of your government ID.

Security Best Practices

To ensure the security of your Robinhood account:

Enable 2FA: Always keep two-factor authentication enabled for an extra layer of security.

Use a strong, unique password: Create a password that is difficult to guess and different from passwords used for other accounts.

Be wary of phishing attempts: Only log in through the official Robinhood app or website. Never click on suspicious links in emails or text messages.

Keep your contact information updated: Ensure your email and phone number are current so you can receive important notifications and verification codes.

Review your account activity: Regularly check your transaction history for any unauthorized activity.